Redux Rehab
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For workers

Your recovery, with someone in your corner

Being injured at work or on the road is stressful, and the process that follows can feel like a second job. Our role is to guide you through it and build a recovery plan around you.

A cordless drill, a handsaw, a screwdriver, work gloves and a box of screws laid out on a site workbench beside sheets of timber

What working with us looks like

  • We listen first. Your first appointment is about understanding you: your injury, your job, your worries and what matters to you.
  • Plain language. Certificates, suitable duties, insurer processes: we explain what everything means and what happens next.
  • A plan you agree to. Nothing goes in your recovery at work plan without you. You see everything that is sent about you, and your consent drives the process.
  • A safe pace. Duties and hours step up in line with what your doctor certifies, never ahead of it.

Why work is part of recovery

It sounds backwards, but the research is strong: staying connected to work, in a safe and suitable way, actually helps most people recover. A long time away from work tends to make pain, mood and confidence worse. Getting the balance right is the whole craft, and it is what we do.

How to ask for Redux Rehab

Your insurer engages the workplace rehabilitation provider and pays for the service. You should be consulted on who it is, and you can ask for a change of provider. If you would like Redux Rehab in your corner:

  1. Tell your insurer's case manager, or your employer's return to work coordinator, that you would like Redux Rehab (SIRA approved workplace rehabilitation provider 1037).
  2. Or call us on (02) 8403 2320. We take your details and explain the next step. You can also use the referral form and choose Worker (self referral).
  3. Your insurer confirms the referral. Nothing starts until it does, and you sign a consent form before we contact anyone about you.
Good to know: Redux Rehab is approved for the Same Employer stream, which means helping you recover at work, or return to work, with your current employer.
FAQ

Common questions

What is a workplace rehabilitation provider?

A SIRA approved provider that helps you recover at work after a workplace injury. We get to know your job and your injury, find safe suitable duties with your employer, keep your doctor and insurer on the same page, and build a recovery at work plan with you. Treatment stays with your physio, doctor or psychologist. Our job is the plan and the coordination.

Do I have to pay for anything?

No. Rehabilitation services under workers compensation and CTP are paid by the insurer. There is never a cost to you.

Can I ask for Redux Rehab?

You have a say. Your insurer engages the workplace rehabilitation provider and should talk with you about who it will be, and you can ask for a change of provider. If you would like Redux Rehab, tell your insurer's case manager or your employer's return to work coordinator, or call us and we will explain the next step. Your insurer confirms the referral before anything starts.

Will you share my private health information with my employer?

No. Your employer receives what they need to support your recovery at work, such as your certified capacity and agreed duties, not your clinical information. How we handle your information is set out in our Privacy Policy, and we explain it to you in person too.

What if I do not feel ready to go back?

Tell us. Fear about re-injury, pain or how you will be treated at work is common and it is part of what we help with. Plans move at a safe pace, agreed with your doctor, and you are involved in every decision.

Can I choose my own physiotherapist or doctor?

Yes. Your treating team is your choice. Our role is to coordinate your recovery at work, not to replace your treatment providers.

Questions about your situation?

Call us for a straight answer, no obligation. If we can help, we will explain how referral works.

Make a referral Call (02) 8403 2320