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Service

Workplace rehabilitation, built around recovery at work

We help injured workers stay connected to their employer and step back to full duties safely, with a structured program that involves everyone who matters to the outcome.

What the service involves

Workplace rehabilitation is the coordination piece of a workers compensation claim: turning medical restrictions, workplace realities and scheme requirements into one workable plan. Redux Rehab delivers the Same Employer stream, which means our focus is recovering at work and returning to work with the worker's existing employer.

A program typically includes an initial assessment with the worker, contact with the treating doctor and the employer, a recovery at work plan with agreed goals and suitable duties, staged upgrades matched to the certificate of capacity, and regular progress reporting to the referrer through to a safe and durable return to pre-injury duties.

How we work

  • We take a biopsychosocial view: the injury matters, and so do confidence, mood, the workplace relationship and how the claim itself is travelling.
  • We talk to the treating doctor rather than around them, so the plan and the certificate of capacity move together.
  • We keep employers engaged with practical suitable duties advice rather than paperwork for its own sake.
  • We report on time, in plain language, with a clear recommendation. No padding.
Approval status: our SIRA workplace rehabilitation provider approval (Same Employer stream) is in progress. We are transparent about this with every referrer. CTP rehabilitation does not require SIRA approval and is available now.
FAQ

Common questions

When should a workplace rehabilitation referral be made?

Early. The evidence is clear that the longer someone is away from work, the harder return becomes. If a worker has capacity for some work, or barriers are emerging (slow progress, workplace tension, low confidence), a referral is worth making now rather than at the next review.

Do you replace the treating physiotherapist or doctor?

No. Treatment stays with the treating team. Our role is assessment, planning and coordination: connecting medical advice, workplace capacity and the insurer's requirements into one recovery at work plan.

What information do you need with a referral?

Worker and employer details, the insurer and claim number, the current certificate of capacity and a short summary of the situation. The referral form covers all of it, and we will chase anything missing.

Ready to make a referral?

We accept referrals from insurers, employers, treating practitioners and workers across NSW, and we acknowledge every referral within one business day.