We start with the certificate of capacity and the treating doctor's advice, then walk the workplace with the employer. We look at task demands (lifting, standing, repetition, pace), rotation options, modified equipment and hours, and we match duties honestly against the restrictions. The output is a documented suitable duties list the worker, employer and doctor can all stand behind.
Suitable duties are a bridge, not a destination. Every duties list we produce comes with an upgrade pathway aligned to certificate cycles, so the worker is progressing toward pre-injury duties rather than parking indefinitely on light work.
Small sites and physical roles can make duties genuinely difficult. That is when creative, temporary options matter: alternative tasks, training time, staged starts, or short term placement in another part of the business. We work the problem with the employer rather than declaring it impossible.
It fits within the restrictions on the current certificate of capacity, it is meaningful work rather than invented busywork, it is safe, and it moves the worker toward their pre-injury role.
We speak with the treating doctor. Often a certificate reflects the doctor's picture of the workplace rather than actual capacity. When the doctor can see safe, specific, supported duties on paper, certificates frequently change. If genuine incapacity remains, we plan for recovery first and set review points.
Yes. The documented duties list and the recovery at work plan go to every agreed party: worker, employer, treating doctor and insurer.
We accept referrals from insurers, employers, treating practitioners and workers across NSW, and we acknowledge every referral within one business day.