How Redux Rehab collects, uses, stores and discloses personal information, including health information. Version 1.2, last updated 6 November 2026.
Redux Rehab Pty Ltd (ABN 36 696 717 432) ("Redux Rehab", "we", "us") is a NSW workplace rehabilitation provider. We take the privacy of the people we work with seriously. This policy explains how we collect, use, store and disclose personal information, including health information, when we deliver workplace rehabilitation and CTP rehabilitation services and when you use this website.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we handle health information in line with the Health Records and Information Privacy Act 2002 (NSW). Where we deliver services under the NSW workers compensation or CTP schemes, we also comply with the applicable scheme legislation and State Insurance Regulatory Authority (SIRA) requirements.
Wherever practical we collect information directly from you, with your consent. We may also receive information from your insurer or scheme agent, your employer, your treating doctor and other treating practitioners as part of a referral or during your program. We only collect what is relevant to the services we provide.
We share relevant information with your consent, or where scheme legislation requires or permits it, with: your insurer or scheme agent; your employer (limited to what is needed to support your recovery at work, such as capacity and suitable duties, not your broader clinical information); your treating doctor and treating practitioners; and SIRA where required by law. We do not sell personal information. We also use service providers to run our business, and some of them store or process information outside Australia. They are listed in the next section.
Your case record is kept in Cliniko, which stores it in Australia. To run our service we also use the providers below. Some of them store or process information overseas, so your information is likely to be held in or pass through the United States, and may also pass through Japan, New Zealand, the United Kingdom, India, the Netherlands, Singapore and other countries where these providers operate, as listed below.
We remain responsible for your information while these providers hold it. You can ask us at any time which providers hold your information.
We do not use computer programs to make decisions that could significantly affect your rights or interests. Decisions about your rehabilitation and return to work are made by your rehabilitation consultant. Your treating doctor certifies your capacity for work, and decisions about your claim are made by your insurer or scheme agent, not by Redux Rehab.
AI tools help our team prepare drafts of reports, recovery at work plans, letters, emails and invoices, sort and summarise email, and check our records, compliance and billing. To do that they may use your name, contact details, employment and claim details, and information about your injury, treatment, capacity and work. Any report, plan, letter or email our AI tools help draft is checked by a rehabilitation consultant before it is sent.
Some steps run automatically, and none of them decides anything about you. When you sign a consent form or send a referral through this website, the site records it, sends an acknowledgement and alerts our team; a person decides whether we can accept the referral. Our AI phone receptionist takes your details and sends a summary to our team (see below). If you apply for a job with us, the job board may rank applications automatically, but decisions about who to interview or engage are made by our team.
Calls to our main number, (02) 8403 2320, are answered by an AI receptionist. The receptionist takes your details and the reason for your call so our team can follow up. It does not make decisions about your claim or your program. A summary and transcript are sent to our team by email. If you would rather not speak with the AI receptionist, you can email us at info@reduxrehab.com.au instead. Telehealth sessions with your consultant are separate, and are never recorded without the written consent of everyone involved.
Your case record is held in Australia, and the other systems we use, and where they are, are listed above. Records are retained for a minimum of 7 years from the date of last service, or longer where the law requires; records relating to a person under 18 are retained until they turn 25 or for 7 years from last service, whichever is later. Telehealth sessions run on encrypted platforms and are never recorded without the written consent of everyone involved. If a privacy breach ever occurs, including at one of our service providers, we contain it, assess it within 30 days, and notify affected people and the Office of the Australian Information Commissioner where the law requires. We also tell SIRA, as it requires.
You can ask for access to the personal information we hold about you, and ask us to correct it, by contacting info@reduxrehab.com.au or (02) 8403 2320. Access and correction requests are processed within 30 days. You can also ask us which service providers hold your information, or ask any question about this policy. If you have a privacy concern or complaint, contact us first at complaints@reduxrehab.com.au or (02) 8403 2320. We acknowledge it in writing within 2 business days and give you our response within 10 business days. If we need longer, we tell you why and when to expect it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or the NSW Information and Privacy Commission (ipc.nsw.gov.au). You can also contact SIRA at any time on 13 74 72 or contact@sira.nsw.gov.au.
Information submitted through our forms is used only to respond to your enquiry or referral and, when you sign a consent form, to deliver your program. Form submissions reach our team by email through the providers listed above. When you sign a form electronically, we record the date and time, your IP address, the country it was signed from and your device and browser details as evidence of your signature. This site may collect basic, non identifying usage statistics to help us understand how it is used.
We update this policy from time to time, including when we start or stop using a service provider listed above. The current version is always available on this page, with its version number and date.
Contact: Redux Rehab Pty Ltd, info@reduxrehab.com.au, (02) 8403 2320. Version 1.2, last updated 6 November 2026.