Plans fail when they are written once and filed: capacity changes, the certificate changes, and the plan stops matching reality. We review plans against every new certificate of capacity, gather input from the worker, the employer and the treating doctor when something material changes, and reissue so everyone is working from the same page.
The worker, the employer, the treating doctor and the insurer where required. A plan only works when every party has agreed to it, so consent and sign off are built into how we write them.
At minimum with every new certificate of capacity, and sooner if recovery is faster or slower than expected or something changes in the workplace.
Yes. A stalled plan usually means a barrier nobody has named: pain beliefs, workplace conflict, unsuitable duties or a communication breakdown. We reassess, name the barrier and rebuild the plan around it.
We accept referrals from insurers, employers, treating practitioners and workers across NSW, and we acknowledge every referral within one business day.